First, ask Library staff to confirm that we have your correct e-mail address on file. Second, it is possible your e-mail security settings are set too high . Most e-mail providers will allow you to add us to your "white list" so that Library notices will not go into your "spam" or "junk" mail folders. The simplest way to fix this is check your junk mail folder for an e-mail titled "Library notice" from firstname.lastname@example.org. Highlight this e-mail and choose the option "this is not junk mail,"or "add to safe senders list."